General Remarks

• JoyliciousCakes & Crafts Pte Ltd; company registration # 202018676Z (ACRA) operates under several trademarks including Joyliciouscakes.com. When communicating with you, our customers, both names are used interchangeably.   

 

Pricing

• All prices are inclusive of GST (if applicable).

• Product prices stated on the website do not include delivery charges. Deliveries are charged separately.
   

Products

• Joyliciouscakes.com makes all reasonable efforts to ensure that all descriptions of Products available on the website are as accurate and current as possible. Images, however, are for illustration purposes only and actual products may vary.

• Joyliciouscakes.com recommends Products to be kept to suggested storage conditions stated on the website, and that consumption shelf life be observed accordingly. Joyliciouscakes.com shall not be held liable for Products stored under inappropriate conditions and/or kept beyond suggested shelf life.

• All our Products may contain traces of nuts, gluten, eggs, dairy and other allergens, even if the description does not specify them as an ingredient. All Products are made in the same environment as products containing allergens, so we cannot guarantee that any Product is free from traces of allergens
  Joyliciouscakes.com shall not be held liable for any adverse medical conditions and/or allergies arising from consumption of our Products.

• Non-edible items may be used as decorative pieces on our cakes. Please ensure that these non-edible items are removed prior to consumption.

• Joyliciouscakes.com products are not halal certified as we have amongst our Product range, items that may contain alcohol. However, no pork and lard is used in our Products.

• Products may be subject to stock availability. Joyliciouscakes.com will take the necessary steps to inform customers should we not be able to fulfil any orders for whatever reason; and offer suggestions for alternative Products.

• Joyliciouscakes.com makes all reasonable efforts to ensure that all prices shown on the website are updated from time to time. Joyliciouscakes.com reserve the right to change prices and to add, alter, or remove promotional offers from time to time and as necessary

 

Ordering, Cancellations and Refunds

• As Joyliciouscakes.com only uses highest quality and fresh ingredients, requests for next-day deliveries aren't accepted.

     

      Shop Order

• Order cut-off timing will be at 4pm current day for deliveries earliest 72 hours thereafter.

• Any changes to orders must be made no less than 72 hours prior to date of delivery.

• You will be provided with an order reference number in an order confirmation sent to you via a communication channel chosen at the sole discretion of Joyliciouscakes.com. Please quote the order reference number when contacting our customer service representative regarding changes to your order.

• Cancellation of orders can only be made no less than 48 hours prior to date of delivery. There will strictly be no refunds for cancellations made to orders less than 48 hours before delivery.

• Refunds will take up-to 30 working days of processing time from date of cancellation.

      

     Custom Creation Order

• Minimum lead time of one month required. 

• 100% pre-payment upon receipt of order confirmation. Strictly no refunds. 
   

Delivery

• All delivery orders must be signed off by recipients or representatives of recipients upon receipt of Products. A signed delivery order note will be kept as proof of successful delivery for each order. Joyliciouscakes.com shall in no way be liable for any damages thereafter. We choose our delivery service providers carefully and trust that they will use their best endeavours for each order to reach the intended recipients according to the requested delivery timings. Joyliciouscakes.com shall not be held liable for failure to deliver on time due to unforeseen circumstances such as vehicle’s breakdown, traffic conditions and/ or any other circumstances that extend beyond our control.

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     Shop Order

• Joyliciouscakes.com generally engages a third party vendors to provide delivery services.

• Unless specifically agreed by Joyliciouscakes.com, deliveries outside of Singapore are not entertained.

• Our deliveries are scheduled from 1pm onwards daily for $15 flat per location, including weekends and Public Holidays. Waiver of delivery charges are applied for orders above $150 per location.

• Deliveries before 1pm and/or within a specified one hour time slot of the day will have a delivery charge of $50 per location. No waiver applies. 

• For unsuccessful delivery attempts, if customers request us to reattempt to deliver, a re-delivery charge of $15 per location shall apply and be payable before the reattempt is made.

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     Custom Creation Order 

• Prices for Custom Creations are inclusive of delivery fees. 

  

Guarantee

• Any reservations or claims for non-compliance or conspicuous defect has to be done within 1 hours at the date and time of delivery to our customer service at hello@joyliciouscakes.com

• No claim will be legitimately accepted thereafter. In view of hygiene and food safety, all products cannot be returned or exchanged.